One managed IT desk for your whole environment.

Overview

Managed IT with RS Technologies means every layer of your stack — servers, network, cloud, security, backups and end-user support — is watched, patched and supported by one accountable team, instead of juggling separate vendors for each piece.

Engagements run on annual maintenance contracts (AMC) with defined SLAs, a 24/7 Network Operations Center watching your infrastructure, and on-site engineers available when remote support isn't enough.

What's covered

What's included

• Proactive monitoring across servers, network and cloud — 24/7
• Patch management and change control with tested rollout windows
• Defined SLAs with response and resolution time commitments
• Ticketing & reporting portal — full visibility into open and resolved issues
• Remote and on-site engineer support, scheduled or on-demand
• Vendor coordination — we deal with ISPs, licensing and hardware vendors for you
• Monthly health reports and quarterly infrastructure reviews
• All types of managed services — servers, firewalls, switches, cloud & backups

Platforms & tools

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