AMC — Annual Maintenance Contract

Overview

An AMC with RS Technologies replaces ad-hoc, reactive support calls with a scheduled, documented maintenance programme. We define the scope together — servers, network gear, backups, security patching, end-user devices — and deliver it against a fixed SLA.

You get scheduled preventive maintenance visits, remote monitoring in between, and priority response when something does go wrong, all under a single annual fee with no surprise call-out charges.

What's included

• Scheduled preventive maintenance visits (monthly / quarterly)
• Priority incident response with contracted SLA targets
• Patch management across servers and workstations
• Backup monitoring and periodic restore testing
• Network and firewall health checks
• Asset inventory and lifecycle / renewal tracking
• Monthly health and compliance reporting
• Remote helpdesk for end users

Tools & platforms

Related services